To protect customers from shipping damage, item mismatch or parts missing, etc., we are providing 15 days (From the date of order delivery) to report the complaint to us via email. Our technical team will verify the submitted details visually and issue a confirmation number to return the material. Once we receive the product, our experts will demonstrate the reported issue and send the replacement items to the customer. If we do not have the effect in stock to provide a replacement, we will issue a 100% refund. Furthermore, no warranty will apply if the product has been subject to misuse, static discharge, neglect, accident, modification, or soldered or altered in any way. Due to the nature of the products we are selling and our strict quality policy, we cannot offer order cancellation and return without a valid reason. Refunds will be initiated if the material is unused and in case of a manufacturing defect. In any other situation, we would give no refund, and the buyer would be responsible for shipping and handling charges arising from wrong claims. Roboway.in reserves the right to take the final decision on all refund requests.
Changing or Cancelling An Order :
Need to change something about your order, or do you want it canceled? You can ask us (by Email Only ) to change the items on your order, update an address or payment method, or cancel it. Customer Service will get back to you by email within one business day regarding your request. Only orders still in status “Pending” or “Payment Verification” can be altered or canceled. If your order has already moved to a different position, you won’t be able to modify it or cancel it.
In some cases, Order cancellation may attract 5% bank charges depending on the payment methods used by the customer. (It is because most payment gateway providers collect their commission even though the order is canceled and refunded.).Due to the nature of the products we are selling and our strict quality policy, we cannot offer order cancellation and return without a valid reason. Roboway.in reserves the right to take the final decision on all refund requests.
Limits Of Responsibility :
We accept no responsibility for the improper installation of our products. It would be best to observe electrical polarity in hooking up electrical components correctly. We will not be responsible for any loss arising from inappropriate use of electronic goods, including supplying power, faulty connections but not limited to improper handling, and physical damage.
Wrong delivery
In case if you have received a wrong or damage product in box then record it unboxing video & send our customer support. Our support team with reach out you within one working day. And resolve your issue regarding wrong delivery.